Counselor Training Documents
Document Index Interventions
Zoom FAQs
It has been common that laptops/computers are the best as far as signal and less freeze time and the least amount of connection issues.
A phone can sometimes create more connection/wifi/internet issues.
Use headphones - with a microphone when you can. This helps tremendously in hearing each other as well as provides the client assurance that you and not others in the household are only hearing their conversation.
When a client first uses zoom, (we will communicate this to them when scheduled), go to zoom.us/test and there you can join in on a 'test meeting' as well as there is a link to the help center.
When no video, try going to the settings in your device:
IPHONE- Settings have the gear symbol, there you can go to "Privacy" and there you will open or select Microphone and see the Zoom app make sure the microphone is "ON".
IPAD - Same as iPhone.
ANDROID – Not sure
Laptop - go to System Preferences or Control Center and look for camera/audio/speaker/microphone in Privacy Settings, make sure all turned on there.
ZOOM app- Open zoom app on the device and make sure Zoom settings are on for video and audio.
If these hints do not help, go to ZOOM.US/TEST and go to help center for questions. Also you can always search Uncle Google he is very wise and knows A LOT!
Make sure when counseling couples they are on ONE device together, if there are 3 or more devices you will be cut off at 40 min.
When you have back-to-back appointments, end a few minutes before the hour so you can get to the link and start meeting with the next client.
IMPORTANT- When you are ending a meeting you must "leave meeting" or "end meeting for all" then click the button at the bottom of the Zoom screen. If you just close the screen you are still logged into the meeting and will not be able to join another or the next counselor will not be able to start their meeting because there is still a meeting in progress.